Legal · v2.0
Please ensure you read and understand these Terms & Conditions before using this website, making a booking, or engaging our services. By accessing the site or confirming a booking, you agree to the terms outlined below.
All prices are exclusive of GST unless otherwise stated. GST will be added to all invoices at the applicable rate. Prices are subject to change without notice; however, a confirmed written quote will lock in the final price prior to booking.
The following surcharges apply to all services booked on weekends or public holidays:
Surcharges will be clearly reflected on your invoice. Where applicable, they will be disclosed at the time of quoting or booking confirmation.
Our standard shoot durations are based on typical property sizes and conditions. If additional time on site is required due to property size, complexity, or readiness, an excess time fee of $50 + GST per 30 minutes will apply. You will be informed of any additional charges before or promptly following the session.
Floor plan pricing is based on standard layouts. Complex or irregular layouts may incur additional fees at our discretion. Dual-key properties are classified as Large by default. One side of a duplex is considered one floor plan. Any additional charges will be communicated prior to or at the time of delivery.
Travel is included for properties within a 20 km radius of Adamstown Heights (our base). For locations beyond this radius, a travel fee per km (round trip) applies, calculated only on the distance outside the 20 km zone using the shortest route on Google Maps.
Example: If a property is 50 km away, the chargeable distance is 60 km total — 30 km × 2 (return). This ensures time and fuel costs are fairly covered for longer-distance jobs.
Key pickup is generally complimentary when arranged within the scheduled shoot route (up to 5 km). However, a key collection fee of $50 + GST may apply if pickup involves extended travel, detours, or areas where paid parking or access delays are expected (e.g. inner-city offices, busy commercial areas, or remote pickup points).
We will always advise you in advance if a key collection fee applies. Where possible, we recommend having keys on site to avoid delays and additional costs.
Where paid parking is required to complete a shoot, key collection, or any other service-related attendance, parking costs will be passed through to the client at the exact amount incurred. These costs will be itemised separately on your invoice. Where possible, we will seek the most practical and cost-effective parking option available. Receipts are available on request.
Talev Creative does not contact vendors, tenants, building managers, trades, or third parties to arrange or confirm booking times or access. It is the sole responsibility of the listing agent or booking party to:
By making a booking, you confirm that all required parties have been informed and that access will be available at the scheduled time. Any delays, cancellations, or failed sessions resulting from unavailable vendors, tenants, or third parties will be treated as an access issue and charged in accordance with Section 4 (Cancellation, Access & Conduct Policy).
Invoices are issued as tax invoices upon delivery of final files and are due within 7 days unless otherwise agreed in writing.
Payment is a condition of service. If an invoice remains unpaid, the following escalation process applies:
We will make reasonable attempts to contact you prior to each escalation step. Suspended access and licences will be reinstated upon receipt of full payment.
The client agrees to indemnify Christopher Talevski / Talev Creative for all costs and disbursements incurred in recovering any outstanding debt, including but not limited to:
Note: This clause applies only in genuine non-payment situations where the full escalation process outlined above has been exhausted without resolution. It is not intended to be punitive and will only be relied upon as a last resort.
Standard turnaround is up to 2 business days for photography, floor plans, and enhancements unless otherwise advised. Turnaround times for digital enhancement services (including virtual staging and decluttering) are also up to 2 business days from shoot completion; however, delays caused by third-party service providers are outside our control and will be communicated promptly.
We recommend that files are downloaded and backed up immediately upon receipt. Final files are delivered via direct link or invitation through Dropbox and will remain available for up to 12 months.
While we take all reasonable steps to ensure the safe and timely delivery of your files, Talev Creative accepts no liability for loss, corruption, or inaccessibility of files caused by third-party platform failures (including but not limited to Dropbox), internet transmission issues, or circumstances beyond our control. We strongly recommend downloading and independently backing up all delivered files immediately upon receipt.
All concerns must be raised within 5 business days of receiving final files. A complimentary reshoot will be offered only in cases of genuine error (e.g. technical fault or missed inclusion clearly agreed at booking).
Requests based on styling changes, aesthetic preference, or properties presented in a condition inconsistent with what was confirmed at booking do not qualify for a complimentary reshoot. Additional reshoots will be charged at standard rates.
Refunds are not provided for change of mind or dissatisfaction unrelated to a service error. If a valid issue is confirmed, a resolution such as a reshoot or partial refund may be offered at our discretion.
We reserve the right to refuse or discontinue a shoot at any time where the property presents a genuine health or safety risk, including but not limited to structural hazards, hazardous materials, unsafe site conditions, or the presence of aggressive animals. In such cases, the session may be cancelled and fees may still apply in accordance with our Cancellation Policy.
Last-minute or same-day cancellations will be charged 100% of the booked or quoted amount to cover lost time and availability. Cancellations made with at least 48 hours' notice will not incur a fee.
If weather conditions are poor, we will reschedule at no extra cost. We also reserve the right to reschedule if conditions are unsafe or would affect image quality. We will not operate in unsafe weather under any circumstances.
If a dusk shoot that forms part of a package needs to be rescheduled due to weather, a separate revisit fee will apply for the new date. Please refer to our current pricing for applicable rates.
Aerial photography is subject to safe weather conditions and Civil Aviation Safety Authority (CASA) regulations. If weather is unsuitable due to rain, high winds, or storms, we will not be able to proceed and will suggest a reschedule for another date, charged separately. We will not operate drones in regulated no-fly areas under any circumstances.
A 100% fee applies if the shoot cannot proceed due to:
If access is not possible within 30 minutes of the scheduled start time, the session will be cancelled and the full fee will apply. Please ensure everyone involved (tenants, vendors, staff) is aware of the booking time, access arrangements, and applicable cancellation fees before the shoot.
We are committed to a safe and respectful working environment for all parties. We reserve the right to end any session where conduct becomes aggressive, abusive, or unsafe. In such cases, the full session fee will still apply. We reserve the right to refuse a revisit following any such incident. If a revisit is approved, the listing agent must be present on site for the entire session.
All images and floor plans are licensed for single-use, non-exclusive marketing purposes related to the sale or lease of the specific photographed property. This licence is granted upon receipt of full payment.
Licensed content may be published on real estate listing portals (e.g. realestate.com.au, Domain), social media, and agency websites solely for the purpose of marketing the specific property photographed.
Images and floor plans may not be resold, altered, redistributed, or reused for other properties, agents, campaigns, or businesses without written permission from Christopher Talevski (owner/operator of Talev Creative).
A licence transfer applies where a property changes hands or is relisted with a different agent and the original images are required for continued use. A licence transfer covers the right to use existing images only — no new shoot is included.
Licence transfers must be arranged in writing prior to use. Use of images by a new agent or party without a valid transfer licence constitutes a breach of copyright.
For builders, architects, developers, and other third parties wishing to use images for commercial purposes, a separate commercial licence is required. All licences are per property and cover existing images only — no new shoot is included.
For any editorial, commercial, or third-party use not listed above, a separate licensing agreement must be arranged in writing. If you require ongoing, multi-use, or transferable licensing, please contact us to arrange this in advance.
Christopher Talevski (owner/operator of Talev Creative) retains full copyright ownership of all content produced under the Copyright Act 1968 (Cth). Unauthorised use constitutes a breach of Australian copyright law and may result in legal action.
If unauthorised use of images is identified, a commercial licence invoice will be issued at the applicable rate. Continued unauthorised use may result in formal legal proceedings.
We are committed to resolving any disputes fairly and efficiently. If you have a concern, we ask that you follow the steps below before pursuing formal action:
Nothing in this clause limits either party's right to seek urgent injunctive or other relief from a court of competent jurisdiction.
By proceeding with a booking, you acknowledge and agree to be bound by the pricing, policies, and terms outlined in this document. This forms a legally binding agreement between you and Christopher Talevski (owner/operator of Talev Creative).
This includes but is not limited to:
These terms are governed in accordance with Australian consumer and copyright law. A copy of our Privacy Policy is available separately on our website.
Talev Creative · Christopher Talevski · ABN: 28 352 544 658 · info@talevcreative.com.au
These terms are subject to change. The current version is always available at talevcreative.com.au/terms